We want everybody to have access to excellent dental care. This means that we offer a number of our appointments to NHS patients.
NHS dentist services are available within a fixed payment band below.
Band 1 £20.60
Treatments include an examination, diagnosis and advice. Also included, where appropriate, are x-rays and simple scaling treatments.
Band 2 £56.30
This includes everything under the Band 1 treatment level (above), and also treatments such as fillings, root canal treatment and tooth extraction.
Band 3 £244.30
This level is for more advanced procedures where they are deemed necessary, such as crowns, dentures and bridges and includes all treatment covered by bands 1 & 2 (above).
All NHS treatment will be determined by your dentist, who will fully discuss with you what (if any) treatments that fall under Band 2 or 3 levels are clinically appropriate for you.
Do bear in mind that we can also offer our NHS patients further treatment (at their request) as private patients and therefore we can help you to decide what mixture of NHS and / or private treatment is right for you and what will benefit your smile the most.
Click here for information on our private treatments, which include cosmetic procedures and implants.
However you choose to come to us, whether as a private patient, or a free or fee-paying NHS patient, you will receive a warm welcome and the full benefit of our wonderful, relaxing surroundings and state-of-the-art facilities.
If you are exempt from paying for NHS dental services, we will ask for evidence that you’re entitled to free NHS dental treatment. Simply let us have your documentary proof and we'll find you an appointment.
The criteria for free NHS treatment are:-
You will continue to receive free services from the NHS dentist as long as your circumstances (as outlined on the list above) do not change.
There are some treatments which are not available under the NHS. These are mainly cosmetic in nature and include procedures such as whitening and dental implants.
Of course we are happy to offer you these treatments, but they will be under a private contract, for which our normal fees will be payable. A non-refundable deposit will be required when booking these appointments, and full payment will be required on each day of treatment unless otherwise agreed in advance.
We’ll always discuss all your dental needs with you (whether NHS or private or a mixture of the two) and so you'll always be able to plan for any expenses.
The dentist will:
You'll be able to fully discuss your oral health and how often you should visit the clinic with your dentist. Be sure to follow the dentist's advice to prevent tooth decay and gum disease.
We have a limited number of NHS appointments. If you should need to cancel or change your appointment, please make sure to give us as much notice as possible. Ideally we need a minimum of two working days notice in order to have enough time to allocate the appointment time to another patient.
The NHS contract allows us to withdraw NHS services if the patient does not attend, or fails to cancel, an appointment without 24 hours notice for 2 booked appointments in any 12 month rolling period. (We'll try to take special circumstances into account).
Current practice opening hours for NHS patients
Monday to Friday, 9.30am to 4.30pm
Requesting a specific dentist
You have the right to request a preferred practitioner (subject to their availability for NHS work). Talk to the reception team about your requirement.
Zero tolerance policy
If we experience a patient who is violent or abusive to the clinical team, support staff, persons present on the premises (or in the place where the treatment is provided) they will be refused treatment and the incident will be reported to the appropriate authorities.
We offer our patients the highest levels of cross-infection control. We follow strict practice guidelines to safeguard your health and safety.
If you need a ground floor, easy access appointment, we’ll be happy to arrange that for you – just give us a call.
All our staff (clinical staff and support staff such as receptionists) are first aid trained.
Our complaints policy is available here or from reception.
If you feel that you cannot make your complaint about your NHS treatment directly to us, you can contact the NHS Thames Valley Local Area Team directly, at:
NHS England South Jubilee House
5510 John Smith Drive
Oxford Business Park South
Telephone: 01865 963800
NHS Emergency dental treatment - During our clinic open hours
Should you experience a dental emergency during our normal clinic opening hours, please call us. The receptionist will give you the first available appointment that day with an NHS dentist. All registered NHS patients with an emergency are required to be seen within 24 hours, and reception will endeavour to allocate the first available appointment.
NHS Emergency dental treatment – Out of Hours
If you experience an emergency and need to access dental services outside of normal surgery opening hours, please call the NHS ‘Urgent Out of Hours Service’ by dialling 111. The 111 service, commissioned by NHS England, is available 24 hours per day, 365 days per week
NHS Emergencies – new patient first visit
If you are not registered with us as an NHS patient, do still call us – we will always try to find you an appointment. However, if we are unable to offer you an emergency new patient appointment, the receptionist will recommend calling the NHS line 111 to find an alternative provider.